Our Shipping & Return Policy was last updated on 04/05/2023
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Genie’s Therapeutics, Inc.
- Goods refers to the items offered for sale on the Service.
- Orders means a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Genie’s Therapeutics, accessible from https://geniestherapeutics.com
- You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at Genie’s Therapeutics. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing times
- All Orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
- If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Shipping method
UPS, USPS, or Fedex Shipment cost: Flate Rate $4.95 Estimated delivery time:: 3-5 business days.
- Overnight delivery is only available for Orders with delivery addresses within the continental United States.
- Delivery delays can occasionally occur.
Return Policy
Returns
All returns must be postmarked within (30) thirty days of the purchase date.
Return Process
- To return an item, please email customer service at hello@geniestherapeutics.com to obtain a Return Merchandise Authorization (RMA).
- Customer Service will let you know what to do with your return.
Refunds
Questions
If you have any questions concerning our return policy, please email: hello@geniestherapeutics.com or call 805-698-9406.